Effective Date: July 12, 2026
Clearline Civic LLC ("we," "us," or "our") provides a web-based platform that helps townships and other local government entities manage public works operations. This policy explains how we collect, use, and protect your information.
All township-specific data entered into Clearline Civic remains the property of the township that created it. We will never sell or license your township's data, and we never share it with third parties except the service providers listed below, who process it on our behalf and are bound by their own confidentiality and data-protection obligations. If Clearline is ever involved in a merger, acquisition, or sale of all or substantially all of its assets, your township's data may be transferred to the successor as part of that transaction, subject to this policy and to any agreement between Clearline and your township.
Some features of Clearline Civic use artificial intelligence — for example, asking questions about your township's records, searching uploaded documents, polishing report notes, and creating work orders by text message. When you use these features, the relevant document text or messages are processed by our AI service providers, Anthropic and Voyage AI. Your data is not used to train their models, and it is never sold or shared beyond providing the feature you requested.
Township staff may opt in to create and update work orders by text message. We record your consent when you opt in, and you can opt out at any time by replying STOP or revoking consent in the app. Mobile phone numbers and SMS consent information are never shared with third parties or affiliates for marketing or promotional purposes. Messages are delivered through Twilio, our SMS provider. For full details, see our SMS Terms & Conditions.
We may compile anonymized, aggregate statistics about overall platform usage (e.g., average number of work orders across all townships, typical material costs). These aggregate reports will never identify any individual township or user.
We protect your data with industry-standard measures, including encryption in transit and at rest, database-level tenant isolation so each township can only access its own data, passwordless sign-in via secure email links, and nightly backups that are encrypted before they leave our systems.
If we confirm a security incident involving unauthorized access to or acquisition of your township's data, we will notify affected townships without undue delay, consistent with our agreements (including any Master Services Agreement) and with applicable breach-notification laws, such as N.D. Cent. Code ch. 51-30 and the similar laws of other states. We will share the information reasonably available to us about the incident and the steps we are taking to address it.
We use the following service providers to operate the platform:
These providers have their own privacy policies governing how they handle data.
Your data is stored and processed in the United States.
Because our customers are units of local government, data your township stores in Clearline Civic may be subject to state open-records or freedom-of-information laws. Your township remains responsible for its compliance with those laws, and we will reasonably assist with records requests relating to your township's data.
Your township's data is retained as long as your account is active. If you choose to close your account, contact us and we will delete your data from our active systems within 30 days. Residual copies may persist in encrypted backups for up to six months before they are automatically aged out. Before your account closes, you may request an export of your township's data in a commercially reasonable, machine-readable format. Your township is responsible for exporting and retaining any records it is required to keep under applicable records-retention laws and schedules before its account is closed.
We may update this policy from time to time. We will notify users of material changes via email or an in-app notice.
If you have questions about this privacy policy, contact us at:
Email: support@clearlinecivic.com